Refund policy
Effective Date: [01/09/2025]
At Rad Stickers, we make custom stickers from the artwork you provide. Because each order is unique, we want you to love the final product. Please read our returns and refund policy below:
Custom Products
All Rad Stickers products are made to order and customised based on your supplied artwork.
For this reason, we cannot accept returns or exchanges if you change your mind after placing an order.
Order Issues & Defects
We will happily replace or refund your order if:
- The stickers arrive damaged or defective.
- We made a printing error (e.g., wrong size, wrong quantity, or a misprint).
- The order was lost in shipping and confirmed undelivered.
To process a replacement/refund:
- Contact us within 7 days of delivery.
- Provide your order number and photos of the issue (if applicable).
We’ll work quickly to resolve the problem.
Artwork Responsibility
Customers are responsible for providing high-resolution artwork suitable for printing.
We are not responsible for poor print quality resulting from low-resolution or incorrectly formatted files.
If you need guidance, we offer artwork setup tips before production.
Cancellations
Once printing begins, cancellations are not possible.
How to Reach Us
If you have any questions or concerns about your order, contact us at:
📧 info@radstickers.com.au